Monday 08 August 2022 - 11:32:56 am

DEWA consolidates its knowledge environment through smart platforms and initiatives

DUBAI, 19th May, 2022 (WAM) -- Dubai Electricity and Water Authority (DEWA) provides a range of platforms, programmes, and initiatives to spread and localise knowledge and transfer expertise among all its employees.

DEWA organises many educational courses to raise employee awareness on knowledge and its management, types of data, information and knowledge, intellectual property rights and ways to protect them.

In addition, DEWA works through the Share K. Recognition Programme to honour its employees and teams that contribute to disseminating and managing knowledge at DEWA.

Saeed Mohammed Al Tayer, MD and CEO of DEWA, said that DEWA had developed a strategy for disseminating, transferring and localising knowledge to build a knowledge-based society and economy. This in line with the directives of the wise leadership to accelerate the transition to a sustainable, knowledge-based economy.

"We support the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to make Dubai the city of the future and enhance its position as a global hub and a knowledge-based economy. DEWA has developed an integrated policy for knowledge management to determine investment priorities and encourage creative abilities to enhance knowledge sharing within the organisation, its sub-departments, and stakeholders. DEWA also launches many initiatives among employees to unify knowledge management concepts to achieve organisational excellence. This helps to provide services to customers with the highest levels of efficiency and reliability. At DEWA, we aim to become a self-learning organisation and establish a knowledge environment according to best practices and international standards. In 2019, DEWA received ISO 30401: 2018 certification in Knowledge Management Systems; becoming the first utility in the world to receive this certification," Al Tayer added.

DEWA has 6 Knowledge Centres across a number of its branches. These centres depend on innovative and smart knowledge management systems. Employees can borrow and return books and periodicals using self-service kiosks.

DEWA Smart Library allows staff to easily access digital content, especially scientific research in fields like renewable and clean energy. The number of downloads through the library from 2021 to the first quarter of 2022 reached over 32,000, and the number of registered employees in the library reached more than 4,000. The online catalogue allows employees to search for books available in DEWA knowledge centres. This is in addition to the Digital Reading Tree at DEWA’s headquarters, which includes more than 200 titles.

DEWA provides several internal platforms to transfer and localise knowledge, including the Ma’Rifa (knowledge) collaboration platform, a smart platform that allows employees to interact with their colleagues to exchange knowledge and collaborate on tasks and projects.

DEWA provides a ‘Future Signals Catalogue’ for its employees to learn about future signals and trends, and analyse and evaluate the possibility of turning them into initiatives that shape the future. In addition, DEWA provides the Afkari (My Ideas) portal, an internal online platform to encourage creativity and innovation in the work environment.

DEWA encourages its employees to participate in self-learning courses and programmes on LinkedIn Learning to enrich their knowledge and enhance their capabilities in Artificial Intelligence (AI) and emerging technologies. Since its launch in 2021 until the first quarter of 2022, the number of completed courses reached over 95,000, and the number of video watched hours reached over 46,000.

WAM/Hazem Hussein/Amjad Saleh