Thu 01-09-2022 22:17 PM
DUBAI, 1st September, 2022 (WAM) -- Dubai’s Roads and Transport Authority (RTA) is demonstrating its commitment to enhancing the passenger experience of the Dubai Metro riders in partnership with Keolis-MHI, the operator of Dubai Metro and Tram, by undertaking three key projects.
These projects aim to re-enforce the metro maintenance operations using cutting-edge technologies that have far-reaching impacts to ensure the delivery of world-class services.
"One of the advance technologies we are deploying in maintenance operations of the Dubai Metro is Sightcall, by First Line Response Teams. It is an augmented reality application on mobile devices that enables live, remote expertise to support diagnosis and quick resolution of complex system faults. It proved a major driver of performance improvement since its deployment and as a result, there has been a significant reduction in response time to incidents," Mohammed Al Ameeri, Director of Maintenance, Rail Agency, RTA, said.
Considering Dubai Metro’s assets are spread geographically over a network of more than 90 kilometres for both Red and Green line, a portable hand-held technology to manage defects accurately, efficiently and in real-time with integration to the Maintenance Management System is in line with RTA and Dubai’s Paperless strategy.
"The centralisation of reporting and recording is a key factor to robustly manage faults and defects on the network. Our system allows all scheduled inspection and maintenance activities to be raised directly by the technicians on to the Maintenance Management System. This has been a major driver of performance improvement since its implementation resulting in accurate data recording thereby improving efficiency and effectiveness of the Maintenance activity," Al Ameeri continued.
He also highlighted train door obstacles in the railway industry as a known issue that many operators face globally, most of which are due to passenger accidently blocking the doors. "Our methodology to avoid false alarms is to undertake forensic analysis through our multi-disciplinary teams and follow through with adjustment to system parameters. Consequently, there has been a significant reduction in false alarms resulting in an improvement in overall performance."
"Innovation has been at the heart of our drive for excellence in all aspects. With innovation, we can enhance our services for continual improvement and develop new and cost-effective methods for the benefit of our passengers. Through our partnership with Keolis MHI, we are confident that this momentum can continue and provide new opportunities to excel in the field of Rail transportation," Al Ameeri, concluded.
For his part, Wallace Weatherill, Managing Director of Dubai Metro and Tram (Keolis MHI), commented, "Within the framework of our collaborative partnership we strive to support RTA’s vision for Dubai Metro and Tram. At Keolis MHI, we are committed to delivering world class customer experience - The values of We Imagine, We Care and We Commit are an integral part of our innovative approach, combined with our Think like a Passenger philosophy, we are confident that we can continue enhancing the passenger experience."