CBUAE Governor discusses enhancements of payment systems, consumer protection, banking sector recovery

ABU DHABI, 20th September, 2022 (WAM) -- Khaled Mohamed Balama, Governor of the Central Bank of the UAE (CBUAE), today held a meeting with Bank Executive Officers, during which he underscored that the UAE banking system has remained resilient throughout the pandemic, with a broad-based and robust recovery evident across key banking system indicators during 2022.

The CBUAE introduced comprehensive support measures throughout the pandemic and a well-sequenced exit strategy that balanced between a gradual lifting of emergency measures and continued support of the recovery.

The Central Bank also reviewed the updates on the ongoing initiatives to implement a state-of-the-art financial market infrastructure that will enable instant payments in the country and support the transformation of the payment landscape in the UAE.

The meeting highlighted the importance of the consumer protection framework, including complaints management, and discussed the planned establishment of an Ombudsman unit named "Sanadak". The unit will be a unique consumer complaint resolution mechanism in the Middle East region that will provide easy access and quick turnaround for resolution of consumer complaints.

The CBUAE discussed the successful progress of the Emiratisation initiatives to increase the number of UAE nationals employed in the banking sector during 2022, which comes in line with the UAE national agenda.

"We at the Central Bank are keen on holding these periodic meetings with the bank CEOs to discuss the updates and initiatives that would enhance the banking sector and support the transformation of the UAE’s financial infrastructure, to be among the best central banks and financial systems globally. We also appreciate role of banks in the development of the sector as they welcomed the initiatives discussed during the meeting," CBUAE Governor said.